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Can I use LINE Messaging API WITHOUT bot?

Hi guys, I intend to use LINE as a support channel for an app. When I tap on a button on my app, it should open the LINE app and the user is able to chat with our customer service on LINE app. Is that possible?

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Philip

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Kosuke
Posted: 3 months ago
Edited: 3 months ago

The messaging API is the API to build bot application. So you can't use the Messaging API without BOT. For detail, please see this documentation. https://developers.line.biz/en/services/messaging-api/

the user is able to chat with our customer service on LINE app

If your "customer service" is BOT account (LINE@), it is possible by using this URL scheme. https://developers.line.biz/en/docs/messaging-api/using-line-url-scheme/#sending-text-messages However, if you don't mean BOT but normal LINE account, the URL scheme doesn't work due to security reason.

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