Q&A

[Narrow cast message] successCount/targetCount is different from Audience Count

Hello everyone,

Pre condition, Condition to reproduce

We sent a narrow cast message to a combination of audiences but the numbers don't match between the Audiences count and the narrow cast message status count.

First, we created two audiences. Here are the results once they are ready:

...
"audienceGroup": {
        "audienceGroupId": 991XXXXXXXXXX,
        "createRoute": "MESSAGING_API",
        "type": "UPLOAD",
        "description": "Audience_1",
        "status": "READY",
        "audienceCount": 4,
        "created": 1627581615,
        "permission": "READ_WRITE",
        "expireTimestamp": 1643133615,
        "isIfaAudience": false
    },
...

and

"audienceGroup": {
        "audienceGroupId": 262XXXXXXXXX,
        "createRoute": "MESSAGING_API",
        "type": "UPLOAD",
        "description": "Audience_2",
        "status": "READY",
        "audienceCount": 27308,
        "created": 1627283661,
        "permission": "READ_WRITE",
        "expireTimestamp": 1642835661,
        "isIfaAudience": false
    },

Please note the audience count for both, 4 and 27308.

Then, we decide to send a narrow cast message to a or combination of those two audiences:

'recipient': {'type': 'operator', 'or': [{'type': 'audience', 'audienceGroupId': '991XXXXXXXXXX'}, {'type': 'audience', 'audienceGroupId': '262XXXXXXXXX'}]}

Since it's a or statement, the minimum of people who should have received the message is 27308. But here is the result we got from the narrow cast message request:

{
    "failureCount": 0,
    "phase": "succeeded",
    "successCount": 6467,
    "targetCount": 6467,
    "acceptedTime": "2021-07-26T09:00:48.432Z",
    "completedTime": "2021-07-26T09:03:31.276Z"
}

We checked the audiences count afterwards and they were almost the same (minus some users who blocked the app recently). Is there any reason for this big difference between 27308, the audience count, and the number of messages sent 6467.

Thanks for your help!

Issue/ Error Message details

There is error mesage per se. The issue is the difference between an Audience ount and the number of messages that have been sent.

Accompanying respective source code

N/A

Resolution Tried

N/A

Reference information (Version / Platform/ environment)

N/A

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I have the same problem. Still don't know find any LINE docs metions about this issue.

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本当によろしいですか? question.vm