Rich Menu API not working on Pro Plan Account but working on Developer Trial Account

Question

Hello, i have tried rich menu api on Developer Trial Account and thats works fine. But when i try on Pro Plan Account it doesn't working. Is there any requirement for using rich menu api ?  I got "Access to this API is not available for your account" error message

Ricky Kurniawan · Answer

Hi FerdiF,

I have faced the same problem and have tried to contact Line Customer Service. I'm from Indonesia. And here is the reply from CS:

> We regret to say that Rich menu is only available in the Developer Trial account. It cannot be used in Pro accounts or Free Plan using accounts. You can see the details on our website below. https://at.line.me/id/plan

I'm quite sure that at the time I switch to Pro Plan, that page hasn't existed yet. At the time of writing, there are 4 columns (features, developer plans, free, and pro) and in Pro Plan, you can see all rows is marked with ✓, except for row "Multimedia menus" (which only available for Developer Plan)

Okay, what if we want to downgrade to Developer Plan? You have to create a new account (https://developers.line.me/en/faq/tags/plans/)

Let's hope that Multimedia Menu will be available soon, or there's a workaround for this issue.

Thanks!

Q&A

Rich Menu API not working on Pro Plan Account but working on Developer Trial Account